At One Stop Business Services, we strive to give our customers the service they deserve. However, if you have an issue or would like to make a complaint, please let us know by following the steps below.
All complaints will be treated with courtesy and respect.

Step 1: Let us put things right, we’re here to help If you have a complaint, please get in touch with our Customer Services team. The person who registers your complaint will be your complaint handler and responsible from beginning to end. They’ll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way. Call: 07818928410, open Monday to Friday 9am to 5pm Email: contact@onestopbusinessservices.co.uk

Step 2: Escalate If you’re not happy with how your complaint is progressing let your complaint handler know. They’ll arrange for the complaint to be reassessed and let you know the outcome.

Step 3: We will advise you by email or in writing if you do not have an email address of the outcome of your complaint, which could include an apology, making a gesture of goodwill or giving compensation.
If we can’t fix the problem, we’ll do everything we can to resolve your complaint, but we know this isn’t always possible. If it’s been eight weeks since you first told us about the problem, or you’ve had a deadlock letter you can contact the relevant Ombudsman.

They provide a free and independent service to resolve your complaint. After looking at every detail of your case, they’ll decide on a final outcome. Their decision will be based on the facts available. This can take up to 12 weeks. If the Ombudsman finds we haven’t acted correctly, they’ll tell us what we need to do to put things right. We might have to give you an explanation, an apology, or act to correct the problem.

They might also recommend we give compensation. The decision they make is binding on us – but not on you.
We will inform you in pour final correspondence the details of the relevant ombudsman if applicable.

Our Responsibilities

To provide an efficient, fair, and structured mechanism for handling complaints.
To provide all our customers with access to the complaints handling process,
To keep customers informed about the progress of their complaint and the expected timeframe for resolution.
We will meet regularly to review our complaints & procedures so that we can commit to continuously improving.